We’re here for you
RESPONSE TO COVID-19
Last Updated: November 2, 2020
We’re all in this together. A crisis like COVID-19 affects us all. We want you to know through all of this, we are here for you. Our commitment to you goes beyond financial services. One of our top priorities as your Credit Union is the safety and well-being of members like you, our employees and the community. In light of the COVID-19 situation, we’ve taken measures to better serve our community.
We’re Here To Serve – Branch Operations Updates
We understand your need to meet in-person when it comes to your finances and that is why we have reopened our lobbies effective Monday, May 18th. Our team is working hard behind the scenes to ensure the safety and well-being of both you and our employees. We have put a great deal of thought and care into preparing our lobbies for your visit. While the way we do business may look a little different, the way we care for our members will remain the same.
As we transition to more normal business practices, we will have a maximum of five (5) members within the lobbies at a time. We would like to remind you that you are still able to complete most transactions through the drive-thru and you can also utilize our digital services for quick and stress-free access to your Credit Union of Georgia accounts.
During our initial reopening phase, we will be taking the following safety precautions:
- Requiring staff to wear protective masks.
- Installing Plexiglas dividers at each teller station and distance markers on the floor to ensure physical distancing.
- Limiting our lobbies to five (5) members visiting at a time.
- Implementing a cleaning schedule to make sure all surfaces, especially high touch areas will be sanitized regularly throughout the day.
- Requesting members NOT enter the branches if they are feeling symptomatic.
- Continuing to allow members to schedule appointments online to guarantee a time to meet with a representative.
Click HERE to schedule an appointment.
We will continue to closely monitor the Coronavirus trends and will adhere to information and recommendations provided by the Centers for Disease Control (CDC) and the World Health Organization (WHO).
We’re Here To Protect- Beware Of Scams
During these times of uncertainty, fraudsters have become more active and have already been quick to deploy scams to take advantage of others during these already stressful times. The Better Business Bureau (BBB) Scam Tracker has received several reports of Coronavirus scams where individuals are contacted through text messages, social media post/messages or phone calls. As a reminder, government agencies do not communicate through social media outlets and they will never request an advance processing fee. Fraudsters may also attempt to scam individuals into providing account numbers under the pretense of direct depositing a stimulus check into your account. Credit Union of Georgia will never contact you via email, phone or text message requesting sensitive information.
Don’t become a victim, LEARN MORE about the latest Scams.
Please be vigilant, if something doesn’t seem right, it probably isn’t.
We’re Here To Help- Financial Assistance For Members
For questions regarding Stimulus Checks, please visit the IRS website.
In an effort to help our members during these times.
- Increased Daily ATM Withdrawal Limits. Daily ATM Limits have been increased from $500 to $800.
- Financial Counseling with GreenPath Financial Wellness Program
- Financial Hardship. If you are experiencing severe financial hardship as a result of the Coronavirus, please contact our Member Services Call Center at 678-486-1111, Monday – Friday from 7am – 7pm and Saturday from 9am – 1pm.
We’re Here To Give – Community Outreach Opportunities
We have partnered with MUST Ministries to assist with the MUST Food Rapid Response program to feed students and their families in our schools. All branch locations have barrels outside to accept food donation drop-offs during business hours. A complete list of items needed can be found HERE and financial donations may be made HERE.
We are also selling t-shirts to raise money for Charities in our Community. Support our Community by purchasing your t-shirt today HERE.
We’re Here To Educate – Learn About The CARES Act
We are here to help you navigate these uncertain times. That is why we want to share with you the Small Business Owner’s Guide to the CARES Act and answer any questions you may have. Click HERE to learn more about the programs and initiatives in the Coronavirus Aid, Relief, and Economic Security (CARES) Act that was just passed by Congress and how it is intended to assist business owners with whatever needs they have right now.
Please contact us if you have any questions on the CARES Act and your business at ContactUs@CUofGA.org or 678-486-1111.
We’re Here For Small Businesses
The Credit Union is proud to offer our business members the Paycheck Protection Program (PPP) Loan. This program provides cash-flow assistance through 100% federally guaranteed loans to employers who maintain their payroll during this emergency. Loans are available through June 30, 2020. Click HERE to apply today.
We’re Taking Precautions – Protecting Members And Employees
We are taking steps to protect our members and employees. We have also made recommendations on steps you can take to protect yourself too. Learn more about the precautions we are taking during this time by clicking HERE.
Our team remains committed to serving you and your family throughout the days ahead. We truly value your membership and appreciate your understanding and patience as we navigate this community health concern.