Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we’ve improved our alert system against potential fraud. Here’s how it works

• When potential fraud is detected on your Debit or Credit Card, you’ll receive an automatic email notification with the option to reply with “fraud” or “no fraud
• One minute after the email, you will receive a text alert, which also has the option to reply with “fraud” or “no fraud”
• If a response isn’t received from the email or text, you will then begin receiving automatic phone calls to confirm or deny fraud. The call will also give the option of speaking to a Fraud Analyst.

Our Fraud Center has three numbers they use to call from to alert members of potential fraud on their card. Please add these numbers to your Contacts within your phone, label it as Credit Union of Georgia Fraud Center, then it will display any time you may receive a call from this number to ease your worries.

1-877-253-8964
1-833-755-1896
1-800-279-2674

Our Fraud Center has two numbers they use to text from to alert members of potential fraud on their card. Please add these numbers to your Contacts within your phone, label it as Credit Union of Georgia Fraud Center, then it will display any time you may receive a text from this number to ease your worries.

20753
37268

Remember – any email, text or call from Credit Union of Georgia will NEVER ask for your PIN or account number. For Credit Union of Georgia’s new Fraud Prevention Service to be effective it is important that all of your contact information is up to date in our system, please make sure you update your phone number, email and address if they have changed.