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Features & Benefits
A New Digital Banking Experience With YOU In Mind
Get ready to experience the best that Digital Banking has to offer
with Credit Union of Georgia’s new Online Banking and Mobile App.
These new tools will help you stay connected to your money – wherever you are!__________________________________________
A Sneak Peek of a Few of the Exciting Enhancements this New Experience Will Offer You…
- A Fresh, Personalized Experience with YOU in Mind
- Card Central Portal to Manage Travel Notes, Payment Options & Fraud
- Quicker Access to Key Features
- Secure, Live Chat with a Team Member
- Shared Account Access Feature
- An Extensive Line of Digital Banking Features for Business Members
- & SO Much More!
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Login Instructions
First Time Login For Consumers & Businesses After Conversion
Please click on the link below for step by step instructions to log-in to Online Banking and/or the Mobile App for the first time.
CONSUMERS: Click Here for Login Instructions
BUSINESSES: Click Here for Login Instructions
First Time Digital Banking User?
Follow the instructions below to sign-up for access to Online Banking and/or the Mobile App for the first time.
Setting Up Online Banking for the First Time
STEP 1:
Visit www.CUofGA.org. Click the red Login button in the top right corner and click Enroll Now under the Login button.STEP 2:
Complete the Online Banking Registration Form.Your Username must be unique. (If someone else has already selected that Username, the system will not allow another user to have the same Username. This is similar to creating an email address; no duplicates are allowed.) Your Username must be at least 6 characters in length, must contain one letter and may contain letters, numbers and any of the following special characters: @$*_-=!~. For security purposes, do not use personal data for your Username, such as your name, Social Security number or birthdate. Also, do not use commonly used words, such as “password” or “online banking,” or consecutive or repetitive characters, such as “1234” or “aaaa.”
Your new Password must be between 8 and 32 characters in length, using any combination of letters and/or numbers (A-Z, 0-9). Special characters may also be used except for the “@” and “#” symbols. You must include at least two letters, one number and once special character. Your password is case sensitive and not spaces are allowed.
Click Complete Sign up.
STEP 3:
You will be asked to verify your contact information by selecting method to receive an authentication code. Enter the code and the choose whether to register your device.STEP 4:
Review the Credit Union of Georgia End User License Agreement. Click Accept.Congratulations! You are now successfully set up for Online Banking!
Setting Up the Mobile App for the First Time
STEP 1: Download the latest version of the Mobile App on your Smartphone and/or Tablet by visiting the App Store® or Google Play™ and searching “Credit Union of Georgia”.
STEP 2: If you have logged in to Online Banking on a desktop computer, enter your Username and your Password. If this is your first time logging in to Online Banking, select Sign Up.
STEP 3:
Complete the Online Banking Registration Form.Your Username must be unique. (If someone else has already selected that Username, the system will not allow another user to have the same Username. This is similar to creating an email address; no duplicates are allowed.) Your Username must be at least 6 characters in length, must contain one letter and may contain letters, numbers and any of the following special characters: @$*_-=!~. For security purposes, do not use personal data for your Username, such as your name, Social Security number or birthdate. Also, do not use commonly used words, such as “password” or “online banking,” or consecutive or repetitive characters, such as “1234” or “aaaa.”
Your new Password must be between 8 and 32 characters in length, using any combination of letters and/or numbers (A-Z, 0-9). Special characters may also be used except for the “@” and “#” symbols. You must include at least two letters, one number and once special character. Your password is case sensitive and not spaces are allowed.
Click Complete Sign up.
STEP 4:
You will be asked to verify your contact information by selecting method to receive an authentication code. Enter the code and the choose whether to register your device.STEP 5:
Review the Credit Union of Georgia End User License Agreement. Click Accept.Congratulations! You are now successfully set up to login the Mobile App!
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Browser Compatibility
Ensure Your Browser Meets the New Digital Banking Criteria
The transition to our new Digital Banking experience requires your internet browser to meet the following criteria. To assist with a smooth transition to the new platform, please ensure your current browser meets the following requirements.
- Operating System: Latest Version of Google Chrome, Mozilla Firefox, Safari & Microsoft Edge
- JavaScript: JavaScript must be Enabled.
- Cookies Enabled: First & Third Party Cookies must be Enabled.
- Pop-Ups Enabled: Pop-ups must be Allowed.
- SSL Key Size: SSL Key must be at least 128 key-bit encryption minimum.
- Display Size: The minimum Display Resolution is 1024 width X 768 height.
- PDF Reader: Compatible
CLICK HERE to Test your Online Banking Browser Compatibility.
CLICK HERE for Troubleshooting Tips for Online Banking Browser Compatibility.
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FAQ
Frequently Asked Questions
Why is Credit Union of Georgia’s Digital Banking experience changing?
We have upgraded to a new Digital Banking platform to provide you with a more powerful and personalized experience with new, innovative features and tools.When will the change take place?
The new Digital Banking experience will GO LIVE the afternoon of Tuesday, December 5, 2023.What is different about the new Digital Banking experience?
- A Fresh, Personalized Experience with YOU in Mind
- Card Central to Manage Travel Notes, Payment Options & Fraud
- Quicker Access to Key Features
- Secure, Live Chat with a Team Member
- Shared Account Access Feature
- An Extensive Line of Digital Banking Features for Business Members
- & SO Much More!
Will I be able to view recent transactions, pay bills, and set reminders with the new system?
Yes. The new navigation and screen flows will provide a more user-friendly experience making it easier than ever to find the information and tools you need to manage your money.Will I have to update my mobile app?
Once the transition to the new Digital Banking experience is complete, you will be required to download the new Mobile App. To download the new Mobile App, visit the App Store for Apple users or Google Play for Android users and search Credit Union of Georgia. The current/old Mobile App will no longer work after the upgrade.Do I need to re-enroll in Credit Union of Georgia’s Digital Banking experience?
No, you do not need to re-enroll in Credit Union of Georgia’s Digital Banking; however, there are some steps you will need to take to access your accounts.How do I log in to the new Digital Banking experience for the first time?
There are a few steps you will need to take to access your accounts for the first time.- Step 1: When you log in for the first time, use your current Username and Password.
- Step 2: Review and agree to the new terms and conditions.
- Step 3: Due to security enhancements, you may be required to created a new Username and/or Password.
Username Requirements:
- Must be at least six characters long, contain one letter, numbers and any of the following special characters: @$*_-=.! ~
- Cannot contain any spaces
Password Requirements:
- Must be between 8 and 32 characters
- Must contain at least two letters, one number, and one of the following special characters: @$*_-=.! ~
- Cannot contain any spaces or the username
- Passwords are case sensitive
- Passwords do not expire
- Step 4: Enter your phone number or email to receive a one-time verification passcode.
- Step 5: Enter your one-time verification passcode. You will then have the option to register your computer and browser, allowing you to skip the one-time verification process on that device.
How do I view my statements?
Once you login to the Digital Banking experience, you will be able to easily access past and current statements from the navigation bar. Just click on Statements & Notices.How many months do my statements show in Digital Banking?
You can access the last 16 months of statement history in Digital Banking.Will my current internal auto transfers be moved to the new Digital Banking experience?
Yes, all existing auto transfers you had set-up in the previous Digital Banking platform will be loaded in your new Digital Banking experience.Will my current external transfers be moved to the new Digital Banking experience?
Members who had External Transfers enabled prior to the conversion will need to set these up again.How can I make a payment to my Credit Union of Georgia loan from an outside source?
Members can pay their Credit Union of Georgia loans from an outside source by logging into Online Banking or the Mobile App and selecting Move Money > Make a Loan Payment > Pay From an External Account. Currently payment via ACH is available, however Debit Card payment options will be available soon.Will my current Bill Pay payees transfer to the new Digital Banking experience?
Yes, all bill payees you had set-up in the previous Digital Banking platform will be loaded in your new Digital Banking experience.Who can I pay using Bill Pay?
You can send payments to any individual or business in the United States—including large companies and small companies, as well as individuals such as childcare providers or family members. Bill Pay sends payments electronically whenever possible. If the recipient cannot receive electronic payments, a check will be printed and sent from the bill pay system to the payee address you provided during the payee setup process.What bills can I not pay with Bill Pay?
You cannot use Bill Pay to pay any company or individual with an address outside the United States or its territories.Are my payments guaranteed?
We guarantee that your payments are protected and will be sent on time, every time. If we fail to process an adequately scheduled bill payment following your instructions, we will reimburse any late charges assessed by the biller.What should I do if I am a current Quicken or QuickBooks user?
With the upgrade to the new Digital Banking experience, current Quicken and QuickBooks users will be required to make changes to their Quicken or QuickBooks software. Please review the important instructions below to ensure a smooth transition to the new experience.- A data file backup and a final transaction download of your accounts should be completed by December 4, 2023 within Quicken or QuickBooks. Please complete the download before this date because transactions history might not be available after the upgrade.
- On the migration to the new Digital Banking experience is complete, you will need to complete the activation of your Quicken and/or QuickBooks connection to ensure you can access the most up to date version of your Quicken or QuickBooks accounts. You can perform this activation by going to Additional Services, Quicken and QuickBooks, Create your Password and Agree to the Terms and Conditions. Once this is complete, you should be able to connect in Quicken/QuickBooks by adding Credit Union of Georgia.
Intuit aggregation services will be interrupted for up to 5 business days, post Go LIVE. We have submitted the initial updates; however, this project will NOT support aggregation services post conversion. Any questions/issues should be address within the post conversion channel.
Quicken Conversion Instructions
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Demo Videos
Digital Banking Instructional Videos for Consumer
Logging In and Out
Making a Transfer
Accessing Card Central
Digital Banking Instructional Videos for Business
Making a Transfer for Businesses
Managing Users for Businesses
Updating Your Information
If you have not been receiving messages regarding the enhancements to our Digital Banking platform, we may have outdated contact information for you on file. Please update your contact information in your Online Banking under Settings by following the simple steps below. You may also Contact Us at 678-486-1111 to confirm and/or update your contact information with a Member Service Representative.
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- Log into Online Banking
- Click On Your Name
- In Mobile, Click on Settings and Select Your Name to Review Your Contact Information
- On Desktop, Click on Personal Settings and Review Your Contact Information
- Update, If Needed
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The transition to our new Digital Banking experience requires your Username and Password to be a little more complex. To assist with a smooth transition to the new platform, please ensure your current Username and Password meets the following requirements. You can go ahead and update your Username and Password within Online Banking by selecting your name in the bottom left corner of the screen, clicking Personal Settings and then Security.
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- Must be at least six characters long
- Must contain one letter
- Can contain letters, numbers and any of the following special characters: @$*_-=.! ~
- Cannot contain any spaces
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- Must be between 8 and 32 characters
- Must contain at least two letters, one number, and one special character: @$*_-=.! ~
- Cannot contain any spaces
- Cannot contain the username
- Passwords are case sensitive
- Passwords do not expire
